Troubleshooting Wi-Fi / Solar App (Offline)

Common Troubleshooting Steps

1. Wi-Fi Router Changes

New Router: If you’ve recently replaced your router, reconnect your inverter to the new Wi-Fi network.

Password Change: Update the inverter settings if your Wi-Fi password has changed.

Network Name Change: If you’ve renamed your Wi-Fi network, update these details in your inverter’s settings.

2. Inverter and Router Proximity

Ensure your inverter is within the range of your Wi-Fi router. If it's too far, consider moving the router closer or using a signal booster.

3. Correct Wi-Fi Band

Many routers offer dual-band networks (2.4GHz and 5GHz). Most inverters are compatible with the 2.4GHz band, so ensure your inverter is connected to this band.

4. Connecting Inverter to Wi-Fi

For specific instructions on connecting your inverter to Wi-Fi, refer to the manuals or online tutorials available for your inverter model. Links for popular models include:

• GoodWe
• Sungrow
• SolarEdge

5. Unrelated to Wi-Fi

Contact your solar system installer or the inverter manufacturer for further assistance. If Solar Air Energy completed your solar installation, follow the above instructions to confirm the issue is not a Wi-Fi issue.

If you're experiencing issues with your solar system unrelated to Wi-Fi connectivity, obtaining an error code from your system can be an essential step in diagnosing the problem. This guide outlines the process of retrieving an error code and how it can assist in resolving your system issues.

6. Steps to Obtain an Error Code

6.1. Locating the Error Code Display

• Inverter Interface: Most solar inverters have a display screen or LED indicators that show error codes.
• User Manual: Refer to your inverter's user manual for specific instructions on where and how error codes are displayed.

6.2. Identifying the Error Code

• Code Description: Once you locate the error code, note down any accompanying descriptions or patterns (like blinking lights) as these can provide additional insights.

6.3. Consulting the Manual

• Error Code List: Check your inverter’s user manual for a list of error codes and their meanings. This can give you a preliminary idea of the issue.

6.4. Reporting the Error Code

• Contact Support: Reach out to the help desk or support team, providing them with the error code and any other relevant information about your issue.

Contact Details for Supported Manufacturers

GoodWe

• Phone: +61 (0) 39918 3905 or +61 2510 40612
• Email: service.au@goodwe.com
• Website: https://www.goodwe.com.au/

Sungrow

• Phone: +61 1800 786 476
• Email: service@sungrowpower.com.au
• Website: https://aus.sungrowpower.com/

SolarEdge

• Phone: +61 1800 465 567
• Email: support@solaredge.net.au
• Website: https://www.solaredge.com/aus/

Fronius

• Phone: +61 (0) 38340 2900
• Email: pv-sales-australia@fronius.com
• Website: https://www.fronius.com/en-au/australia

Conclusion

Experiencing issues with your solar system data can be a hassle, but these troubleshooting steps often resolve common connectivity problems. For issues that persist, don’t hesitate to contact our team.